Privacy Policy

Last updated: October 24, 2026

Makhmal by Dastkaar (“Makhmal”, “we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit makhmalbydastkaar.shop or place an order, how we use it, and the choices you have. By using our website, you agree to this policy.

1. Information we collect

• Order and contact details: your name, phone number, email address, and delivery address.
• Account details: if you create an account, your login email and order history.
• Payment information: for the PKR 500 advance payment, we may receive your payment screenshot or receipt, and the name and reference on the transfer. We do not collect or store your bank passwords or card PINs.
• Claim information: if you make a damage claim, the unboxing video, photos, and order number you send us.
• Newsletter and offers: your email address if you subscribe or use a discount pop-up.
• Website usage data: your device type, browser, IP address, pages visited, and cookies, collected automatically when you browse our store.
• Messages: what you send us by WhatsApp, email, or social media.

2. How we use your information

• To confirm, process, and deliver your orders.
• To verify advance payments and match them to orders.
• To contact you about your order, delivery, or a claim.
• To review damage claims and issue exchanges or Makhmal Credit Vouchers.
• To send you new arrivals, offers, and updates, only if you subscribed (you can unsubscribe at any time).
• To improve our website, products, and customer service.
• To prevent fraud and keep our store secure.
• To meet legal and tax requirements.

3. Who we share your information with

We do not sell your personal information. We share it only with:

• Courier and logistics companies that deliver your order (they receive your name, phone number, and address).
• Shopify, which hosts our store and processes orders and customer data on our behalf.
• Banks and payment providers involved in your advance payment.
• Marketing and analytics tools (such as Meta/Facebook, Google, or similar services) that help us understand how people use our store and show relevant ads.
• Authorities, if we are required to do so by law.

4. Cookies

Our website uses cookies and similar tools to keep your cart working, remember your preferences, and understand how visitors use our store. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

5. Payment security

Payments for your advance are made directly to the official Makhmal account. We never ask for your card PIN, OTP, or online banking password. Please do not share them with anyone claiming to be from Makhmal.

6. How long we keep your information

We keep your information for as long as needed to complete your order, handle claims, meet legal and accounting requirements, and keep records. Unboxing videos and claim files are kept only as long as needed to resolve the claim.

7. How we protect your information

We take reasonable steps to protect your information, including secure hosting through Shopify and limiting access to our team members who need it. However, no website or online service can be guaranteed to be 100% secure.

8. Your choices and rights

You can contact us at any time to:

• See the personal information we hold about you.
• Correct or update your details.
• Ask us to delete your information (we may keep what the law or our records require).
• Unsubscribe from marketing messages, using the unsubscribe link in our emails or by messaging us.

9. Children’s privacy

Our store is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, please contact us and we will delete it.

10. Third-party links

Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date at the top.

12. Contact us

If you have any questions about this policy or your information, contact us:

Makhmal by Dastkaar
Shop 101, Sector 7, Islamabad, Pakistan
WhatsApp / Call: +92 332 6254625
Email: [your email address]