FAQ

1.Orders & Customization:

Q: Can I customize my order or request specific colors?

A: Yes! Many of our pieces—including our handbeaded clutches, potli bags, and circular beaded placemats—can be tailored to match your specific color palette or wedding theme. Contact our support team prior to placing your order to discuss custom specifications.

Q: How do I know which size or styling works best for my occasion?

A: Our product descriptions include exact dimensions and detailed styling notes. For wedding fashion items, we provide pairing suggestions with traditional attire such as gold or pink lehengas.

Q: Can I modify or cancel my order after it has been placed?

A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel, please contact us within 24 hours of placing your order. Once an item has entered production or dispatch, modifications can no longer be made.

2.Shipping & Delivery:

Q: How long will it take to receive my order?

A: Standard domestic delivery typically takes 5–7 business days. Custom handcrafted orders or festive/wedding collection items may require 7–12 business days for preparation and dispatch.

Q: Do you offer international shipping?

A: Yes, we ship worldwide. Shipping rates and estimated delivery timelines are calculated at checkout based on your destination.

Q: How can I track my shipment?

A: Once your order dispatches, you will receive an email containing your tracking number and a link to monitor your delivery status in real time.

3.Craftsmanship & Product Care:

Q: How are your clutches, potli bags, and home decor items made?

A: Every item at Makhmal Official is handcrafted with high attention to detail, utilizing traditional handbeading techniques and quality fabrics. Because each piece is handmade, slight variations in beadwork or texture may occur, making every item uniquely yours.

Q: How should I care for my handbeaded accessories and placemats?

  • Clutches & Potli Bags: Store in the provided dust bag when not in use. Avoid direct contact with liquids, perfumes, or sharp objects that may snag the beadwork. Spot clean gently with a soft cloth.

  • Beaded Placemats: Wipe clean with a damp cloth after use. Do not submerge in water or place in a dishwasher.

4.Returns, Exchanges & Payment:

Q: What is your return and exchange policy?

A: We accept returns or exchanges within 7 days of delivery for unused items in their original packaging. Custom-made or personalized items are final sale and cannot be returned unless defective.

Q: What payment options do you accept?

A: We accept all major credit/debit cards, Apple Pay, Google Pay, and major local payment options available at checkout. All transactions are securely encrypted.