1. Eligibility for Customization:

Not all items are eligible for customization. Please check the product description or contact our customer service team to inquire about customization options.

2. Types of Customization:

Customization options may include engraving, color choices, sizing adjustments, and other specified modifications. The availability of customization types varies by product.

3. Special Requests:

If you have a specific customization request not covered in the standard options, please contact our customer service team at customer service phone before filling out the form. We will do our best to accommodate special requests when possible.

4. Confirmation and Communication:

Upon receiving your customization request, we will confirm the details and discuss any applicable fees (if applicable) with you. Our customer service team will communicate with you via email or phone to finalize the customization details.

5. Digital Proof (if applicable):

For certain customizations, such as engraving, a digital proof may be provided for your approval before production begins. Review the proof carefully and provide your approval to proceed.

6. Customization Fees:

Some customization options may incur additional fees. Any applicable fees will be communicated and agreed upon before the customization process begins.

7. Non-Returnable Customized Items:

Customized items are made specifically for you and are non-returnable unless there is a manufacturing defect or an error on our part. Please review and confirm your customization choices before finalizing your order.

8. Production Time:

Customization may extend the production time of your order. The estimated production time will be communicated to you during the customization process and in your order confirmation.

9. Quality Assurance:

Our artisans take great care in crafting customized items to meet your specifications. We have quality control measures in place to ensure that the final product meets our standards and your expectations.

10. Contact Customer Service:

If you have any questions or concerns regarding customization, please contact our customer service team at Makhmalofficialpk@gmail.com or customer service phone number +92 332 6254625. We are here to assist you throughout the customization process.

Thank you for choosing Makhmal by Dastkaar for your personalized and customized handicrafts. We look forward to creating a unique and special item just for you.